Contacts

To protect clients’ and our partners’ interests in the unlikely event of a loss due to possible error or omission, BUNDA has insured Professional Liability.

Policy details:

• Insurer: DUAL Europe GmbH
• Reference No: PC-76251023O0
• Limit of Liability: EUR 1,500,000 for Any One Claim costs, and 2,000,000 in the Aggregate
• Period of Insurance: 11 September 2023 to 10 September 2024 (both dates inclusive)
• Geographical Limits: Worldwide excluding the USA & Canada
• Jurisdictional Limits: Worldwide excluding the USA & Canada

BUNDA is committed to the highest standards of compliance with financial crime legislation and seeks to follow best practice. We have confirmed Financial Crime Compliance Manual that reflects our commitment to compliance and has been endorsed by our Management. This commitment is in relation to our own legal and regulatory obligations. As Lloyd’s Coverholder, for our Lloyd’s business, we also seek to maintain standards of Financial Crime Compliance that are consistent with the standards expected for all business written into Lloyd’s and which supports compliance by Lloyd’s underwriters.

The purpose of Financial Crime Compliance Manual is to inform all our staff of the required approach to ensure Financial Crime Compliance and to advise our staff of the relevant policies and procedures with which they are expected to comply.

Money laundering, international sanctions and bribery are the main subjects of Financial Crime legislation that can impact upon the insurance industry. Financial Crime Compliance Manual is intended to assist in ensuring that we:

• meet our own obligations; and
• support Financial Crime compliance by the Lloyd’s Managing Agents from whom we have delegated authorities.

We do our best to have happy and satisfied customers. Professional approach, regular communication, fair and fast service enables us to achieve this.

Your opinion and needs are very important to us, so if you have any complaint or concern, please let us know.

You may express complaint in writing: send by e-mail or deliver directly, through post offices.

Any complaint should be addressed to the first instance to the Insurer’s Coverholder in Lithuania. The contact details are as follows:

Kristina Penkaitienė, CEO
Baltic Underwriting Agency, AB
Kestucio 59, Vilnius 08124, Lithuania
Telephone: +370 52 667766
Email: info@bunda.eu

All complaints will be answered properly and without delay. If your complaint could not be resolved within a few working days your complaint will be acknowledged in writing within 5 business days of the complaint being received and you will be provided with information about the complaint procedure. BUNDA, as Lloyd’s Coverholder, have confirmed complaints handling procedure in respect to Binding Authority undertaking.

If you have not received written decision within 15 business days or you remain dissatisfied with the decision on your complaint you may, if you wish, refer your complaint to the Bank of Lithuania.

The contact details are as follows:

Bank of Lithuania
Supervision Service
Žirmūnų g. 151
LT-09128 Vilnius
Lithuania
Telephone: +370 5 268 0029
Fax: +370 5 268 0038
E-mail: info@lb.lt
Website: www.lb.lt/consumer_protection

The complaints handling arrangements above are without prejudice to your rights in law.

Any disputes between the parties to the insurance contract shall be settled in accordance with the procedure established by the laws of their country of residence.