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Legal Information

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Company legal information, contact details and procedures are listed in this section.

Contact Details
Full name Baltic Underwriting Agency, AB
Short name/ trading name BUNDA
Registration and actual address Kestucio 59, Vilnius 08124, Lithuania
Phone +370 52 667799
Company code 303489019
Date of incorporation 2014.12.12
Registry State Enterprise Centre of Registers
Lvovo 25, 09320 Vilnius, Lithuania
Supervisories
  • Lloyd's
    One Lime Street, London EC3M 7HA, United Kingdom
  • Bank of Lithuania
    Zirmunu 151, Vilnius 09128, Lithuania

Bank account for fiduciary clients’
insurance premium collection
IBAN: LT73 7300 0101 4197 7060
Bank: Swedbank AB
Bank code: 73000
SWIFT: HABALT22

Company’s bank account
Bank account for own funds
IBAN: LT12 7300 0101 4134 2420
Bank: Swedbank AB
Bank code: 73000
SWIFT: HABALT22


Professional Indemnity Insurance
As long as the world is turning and people are working, errors may happen. To protect clients’ and our partners’ interests in the unlikely event of a loss due to possible error or omission, BUNDA has insured Professional Liability.

Policy details:
  • Sum insured: 10.000.000 € per occurrence and in annual aggregate
  • Policy No: 2001092672
  • Territorial scope: Worldwide, excluding USA and Canada
  • Insurer: AIG Europe, S.A., Finland branch


Financial Crime Compliance
BUNDA is committed to the highest standards of compliance with financial crime legislation and seeks to follow best practice. We have confirmed Financial Crime Compliance Manual that reflects our commitment to compliance and has been endorsed by our Management. This commitment is in relation to our own legal and regulatory obligations. As Lloyd’s Coverholder, for our Lloyd’s business, we also seek to maintain standards of Financial Crime Compliance that are consistent with the standards expected for all business written into Lloyd’s and which supports compliance by Lloyd’s underwriters.

The purpose of Financial Crime Compliance Manual is to inform all our staff of the required approach to ensure Financial Crime Compliance and to advise our staff of the relevant policies and procedures with which they are expected to comply.

Money laundering, international sanctions and bribery are the main subjects of Financial Crime legislation that can impact upon the insurance industry. Financial Crime Compliance Manual is intended to assist in ensuring that we:
  • meet our own obligations; and
  • support Financial Crime compliance by the Lloyd’s Managing Agents from whom we have delegated authorities.


Complaints Process
We do our best to have happy and satisfied customers. Professional approach, regular communication, fair and fast service enables us to achieve this.

Your opinion and needs are very important to us, so if you have any complaint or concern, please let us know.

You may express complaint in writing: send by e-mail, fax or deliver directly, through post offices.

Any complaint should be addressed to the first instance to the Insurer’s Coverholder in Lithuania. The contact details are as follows:

Kristina Penkaitienė, CEO
Baltic Underwriting Agency, AB
Kestucio 59, Vilnius 08124, Lithuania
+370 52 667766
info@bunda.eu

All complaints will be answered properly and without delay. If complaint could not be resolved within few working days, we will send you all information about complaint procedure, required additional information and terms. BUNDA, as Lloyd’s Coverholder, have confirmed complaints handling procedure in respect to Binding Authority undertaking.

If you have not received written decision within 15 calendar days or you remain dissatisfied with the decision on your complaint you may, if you wish, refer your complaint to the Lloyd’s General Representative for Lithuania who will investigate and assess this complaint and aim to provide you with a final response within 30 calendar days of the complaint being made to the party named above. The contact details are as follows:

Mr. Tomas Kontautas, Lloyd’s General Representative for Lithuania
SORAINEN
Jogailos 4, Vilnius 01116, Lithuania
+370 52 649376
+370 52 685041
tomas.kontautas@lloyds.com

If you remain dissatisfied with the final response from Lloyd’s General Representative for Lithuania or if you have not received a final response within 30 calendar days of the complaint being made, you may refer your complaint to the Bank of Lithuania. The contact details are as follows:

Bank of Lithuania
Supervision Service
Zirmunu 151, Vilnius 09128, Lithuania

The complaints handling arrangements above are without prejudice to your rights in law.


Disputes
Any disputes between the parties to the insurance contract shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.